RETURN & EXCHANGE POLICY
Our Return and Exchange Policy is only applicable for :
- Item(s) that is/are found to be manufacturing errored/damaged.
Please be noted that we do not do refunds (unless under certain circumstances – please email us at [email protected] for details). Customers can only exchange the item with similar item or another product with the same price. Any price difference shall be paid additionally by the customer.
Return and Exchange is not applicable for :
- Sale items & purchases made using our discount vouchers/coupons
- Washed, altered, scented, worn, damaged item(s), by any means
TERMS & CONDITIONS FOR RETURN & EXCHANGE
- Defective item(s) can only be exchanged within 5 working days upon receiving.
- Defective item (s) must be returned to us UNWASHED, UNALTERED, UNSCENTED and UNWORN.
- Defective item(s) must be returned in their original selling condition including the original product packaging and labels
RETURN & EXCHANGE PROCESS
Customers are required to email us at [email protected] beforehand before proceeding with return shipment. Please take note that our Working Hours are from 9am-5pm EXCEPT for Saturdays, Sundays & Public Holidays. Emails received beyond stated hours will be replied on the next working day.
Email us your Order ID as your Subject followed with Defective/Wrong/Lost
e.g #1234 Defective
All Postage Costs will be covered by ROSEBERRY SHOP. Please take note that we are will not be responsible for any loss or damaged of item(s) caused during the shipment, until the item(s) is delivered to us.
Item(s) will be examined upon receiving & we will update you on the item(s) status whether to proceed with refund or replacement accordingly
In the event where the returned item is found not to be in faulty as reported, we may at our discretion, decide that item(s) will NOT be replaced or refunded, and/or we may require you to pay all the reasonable costs involved.
In event where returned item does not fulfill the Terms & Conditions required above, we may at our discretion decide that item(s) will NOT be replaced or refunded, and/or we may require you to pay all the reasonable costs involved.